Support
Answers to the common questions, and a straight route to a person when you need one.
When we are here
Support is staffed:
Monday to Friday, 09:00–17:00 Central European Time
How fast we reply
Our target for a first reply:
Within one working day
Common questions
How do I reset my password?
Use the “Forgot password?” link under the sign-in form. You will get an email with a link to set a new one. The link expires, so request a fresh one if it has been sitting in your inbox.
Does the mobile app work without a connection?
Yes. Sync the device once while online, then your reps can browse the catalogue and capture orders with no signal. Orders queue on the device and upload as soon as it is back in range. Picking updates work the same way.
Something is broken. What do you need from me?
Email [email protected] with what you were doing, what you expected, and what happened instead. A screenshot and the time it happened are usually enough for us to find it in the logs.
Which devices and browsers are supported?
The mobile app runs on iPhone and iPad with iOS 15.1 or later, from the App Store. The web apps — admin, B2B portal, POS, waiter and kitchen — run in current versions of Chrome, Edge, Safari and Firefox. The Windows till needs Windows 10 (21H2) or Windows 11, 64-bit.
Is there documentation I can read first?
Yes. The documentation covers every feature — sales orders, the B2B portal, pricing, stock, POS, picking, offline sync and the REST API — with what each screen does and how the pieces connect.
Apps and versions
Mobile app
One app, two jobs, on iPhone and iPad:
- • Field sales — browse the catalogue and capture orders during a visit
- • Warehouse picking — work the pick queue and scan items
- • Both keep working with no connection and sync when the signal returns
Staying up to date
Turn on automatic updates so your devices pick up fixes without anyone chasing them.
The mobile app updates through the App Store. The Windows till updates by running the newer installer over the existing one — your settings and any sales waiting to upload are kept.
Still stuck?
Tell us what you are trying to do and we will come back with the answer or a fix.