Customer story

Casacesar: from sales visit to warehouse.

Casacesar sells to supermarkets, mini markets, pharmacies, salons and hotels across Curaçao and Bonaire. Their reps used to write orders down and phone them in. Now the order is built in front of the customer and the warehouse has it the moment the device finds a signal.

Customer: Casacesar

Curaçao and Bonaire

In the shop

The rep opens the customer’s account and sees what they usually buy
Product photos and synchronized stock help the rep discuss availability with the customer
Quantities and notes are captured while the conversation is still happening
No signal in the back of a mini market? The order saves on the device and waits

Back at the office

Orders arrive already attributed to the right customer and the right rep
The office sees the lines, the prices that applied, and the order’s status
Corrections, printing and export happen on the same record — no re-keying
Products, customers and reporting live in the same place the order does

In the warehouse

Approved orders drop into a pick queue in priority order
A picker starts, pauses and finishes a session on the device
Barcodes confirm the right item; progress is visible while it happens
Picking works offline too, and syncs when the device reconnects

The handover, start to finish

Step 1

The rep builds the order with the customer in front of them.

Step 2

With no signal, it saves on the device and joins the queue.

Step 3

Back in range, it syncs and the office picks it up.

Step 4

The warehouse picks it and marks it done.

Who they sell to

One catalogue serves a deliberately mixed retail base:

Supermarkets

Mini markets

Convenience stores

Pharmacies (botikas)

Boutiques and bazaars

Salons and barber shops

Bakeries

Hotel and resort outlets

Why offline was the deciding feature

Mobile reception can vary from one shop to the next. Capturing an order on the device lets the rep keep its quantities and notes together during the visit. Once the device reconnects and synchronization succeeds, the office can review the order and prepare the warehouse handoff.

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